Delivery within Australia
usually takes 3-7 working days. Orders placed before 3pm Monday to Friday will
be processed and sent that day, otherwise they will be processed the next
business day. eParcel requires a signature on delivery for all parcels, if no
one is home a card will be left and the parcel is taken to your local Post
Office. International orders can expect delivery between 5 - 21 days depending
on your country. For more information on shipping times please contact us at bootyshoes.com.au
All parcels are given a
tracking number which will be emailed to you once your parcel has been shipped.
This allows you to track the progress of your delivery at all times. Simply
visit http://auspost.com.au/track/ and
enter your tracking number to find out the status of your parcel.
Shipping to any
international address is a flat rate of $35 for any order under 1.5 kgs. We
will assess the weight of your order and if it is above 1.5 kg we will contact
you and give you a quote for the additional postage. Orders are sent via
regular post with a tracking number. Your parcel can take between 5 - 21 days
depending on your location.
We are happy to offer a refund, credit or exchange.
The
item must be unworn and in its original condition.
All labels, tags and boxes must still be included and attached.
Any
sale, special price or reduced price items cannot be refunded, only
returned for an online or in store credit note.
Refunds will be processed within 3 business days after the item has been
received. We will email you once the refund has been processed. Allow up to 7
business days for your refund to show in your account.
Cost of delivery will not be refunded, however items can be returned in store.
Items returned in store . In-store returns will be
processed within 2 business days.
Booty Shoes is not legally obligated to refund or exchange items because if we
believe the item has not been returned in its original condition.
We happily accept returns on sale items - on return of the item,
a credit note is issued for the product purchase price which can be used to put
towards a purchase on Booty Shoes at a later date. Only credit notes are issued
for return of sale items - no refunds. Postage is non-refundable.
We update our product
availability multiple times a day however in some very rare instances another
customer may have selected to purchase the same item as you at the same time.
If this happens, we will notify you within one business day that this has
occurred. If it is an item that we cannot re-order – we will give you a refund
immediately; if it is an item we can re-order – we will inform you of the new
delivery time frame and give you the choice of waiting or receiving a refund. If
you wish to return your purchase, you must notify us within 14 days of
receiving your order and follow the return conditions.
All postage costs for
returns must be covered by the customer except when the item is faulty. A
refund will be issued for the cost of freight should the product be assessed as
faulty.
If you wish to exchange an
item for another, simply send it back to us , once we have received the returned product we will ship the new exchanged product free of charge
For International customers you be required to pay for the return shipping and any additional shipping charges for the exchange
After
a return authority has been issued Items purchased online can be returned in person at Booty Shoes at 111 Macleay St, Potts Point, NSW
Australia, provided all the above conditions are met.
We
do not offer refunds to international customers but we do offer exchanges or
credit notes. If you wish to exchange a product or get a credit note from an
international order you must still follow the above conditions and receive an
RA number within 10 days of order.
